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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Crissy Sharp

January 20, 2026

5  out of  5
rating by Crissy Sharp
"Love this State Farm office! We’ve been customers for a while and the staff work hard for us. They resolve our problems much faster and more efficiently than the app, connecting us with local providers who are eager to help. I can’t say enough good things about Richard and his staff. Highly recommend!!!"
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Brad Burroughs

January 19, 2026

5  out of  5
rating by Brad Burroughs
"Very pleasant to deal with and seemed very eager to help me. Great experience!"
We responded:
"Brad, thank you for taking the time to leave us a review. Glad we could help you!"
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Kim Heninger

January 15, 2026

5  out of  5
rating by Kim Heninger
"Excellent customer service and friendly staff that treat you like family!!"
We responded:
"Kim, thank you for your kind words!"
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Alan Castleberry

January 12, 2026

5  out of  5
rating by Alan Castleberry
"I’ve been with State Farm for many years and there is a reason why! They continue to go over and above to accommodate and provide the best insurance available for most any need. I’ve worked the most with this agency and Shelby Niblett is an absolute superstar!! Outstanding team and I would highly recommend this agency to anyone!!! Great job SF team, keep up the excellent work!!!"
We responded:
"It’s our pleasure doing business with you. It’s customers like you that make our jobs easy. Thank you for the review, Alan. "
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Terri Conwell

December 31, 2025

5  out of  5
rating by Terri Conwell
"Everyone there is so helpful!!!!"
We responded:
"Thank you for taking the time to leave us a review, Terri. "
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Erika Williams

December 23, 2025

5  out of  5
rating by Erika Williams
"I had a cracked windshield and was dreading getting it fixed. However, Ryleigh Waid was very helpful with the replacement process. She only needed some small details for me and what glass company I wanted to use. She handled filing the claim and was very professional. I am thankful for this interaction."
We responded:
"Erika, thank you for taking the time to leave us a review. So glad we could help. We pride ourselves in going above and beyond to help. "
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Peggy

December 11, 2025

5  out of  5
rating by Peggy
"Love the Ladies in this office!! Knowledgeable, caring & willing to go the extra mile!!!"
We responded:
"Thank you for your kind review, Peggy!"
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Shawna Johnson

December 5, 2025

5  out of  5
rating by Shawna Johnson
"Love Richard Waid State Farm. Always professional, easy to work with and very responsive."
We responded:
"Thank you for taking the time to leave us a review, Shawna. Truly appreciate your feedback! "
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Daniel Billings

November 11, 2025

5  out of  5
rating by Daniel Billings
"Deedra with State Farm in Springville is absolutely WONDERFUL!!! She made the process so easy when getting things set up for our new home & vehicle insurance while we were still out of state! Highly recommend!! Everyone I have spoken with at the office is kind and very professional!!"
We responded:
"Thank you for taking the time to leave us a review. Truly appreciate your feedback! "
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connie heath

November 6, 2025

5  out of  5
rating by connie heath
"Deedra goes over and above to answer all your questions and is very helpful . She’s always a joy to be around."
We responded:
"Connie, Thanks you for taking the time to leave us a review. It's a pleasure to help you. "
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Michael Vest

November 5, 2025

5  out of  5
rating by Michael Vest
"Great rates and customer service."
We responded:
"Thanks for leaving us a review Michael!"
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Tina Rogers

November 5, 2025

5  out of  5
rating by Tina Rogers
"I recently did some home improvements and I greatly appreciate the assistance I received from Deedra at Richard Waid's office to make sure my property was adequately insured and to receive the discounts which I qualified for! Thank You! "Like a good neighbor..." 😊 Tina Rogers"
We responded:
"Thank you for the kind review, Tina! We appreciate your feedback. I hope we continue to meet your expectations int he future. "
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Nelson Saruse

October 17, 2025

5  out of  5
rating by Nelson Saruse
"Always friendly and willing to help resolve whatever issue I have. It's also nice to be able to talk with someone local."
We responded:
"Thank you for your kind review! "
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Brenda Brooks

October 15, 2025

5  out of  5
rating by Brenda Brooks
"Gayla is very helpful"
We responded:
"Thank you for taking the time to leave us a review, Brenda! We appreciate the feedback."
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Mollie Lyle

October 7, 2025

5  out of  5
rating by Mollie Lyle
"I have been with this particular office for 30 years! They are absolutely the best! Friendly, can answer questions, reasonable and reachable! I can’t say enough good things especially about the staff! Highly recommend!"
We responded:
"Mollie, Thank you so much for the kind review! These things you mentioned are what we pride ourselves in as an office staff!"
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Teresa Church

October 7, 2025

5  out of  5
rating by Teresa Church
"I just filed a homeowners claim with State Farm. The easiest process. The staff at this office are the kindest, easiest group of people I’ve had the pleasure to do business with."
We responded:
"Thank you for taking the time to leave us a review, Teresa!"
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Colby Bush

September 19, 2025

5  out of  5
rating by Colby Bush
"Great customer service. Always quick to answer any questions."
We responded:
"Thanks for the 5 star review Colby!"
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Dan Clark

September 18, 2025

5  out of  5
rating by Dan Clark
"I’ve always received exceptional service from Gayla, Richard and all the agents I’ve conversed with at this location. Any issue I’ve ever had has always been met with timely and satisfactory solutions."
We responded:
"Thank you for your kind review, Dan. It's our pleasure to help. "
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Carol Fleck

September 14, 2025

5  out of  5
rating by Carol Fleck
"Had an emergency repair on vehicle before a big trip. State Farm stepped in and handled the dealership and made it happen."
We responded:
"Carol, first thank you for taking the time to leave us a review. Glad we could help!"
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Adelay Watson

August 20, 2025

5  out of  5
rating by Adelay Watson
"Always helpful, professional, and friendly. Definitely recommend!"
We responded:
"Thank you so much for the kind review. Our team takes pride in providing great service! "
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Harry Wolf

August 13, 2025

5  out of  5
rating by Harry Wolf
"The staff is GREAT !!!! When ever I Call or in Person I receive my Answers !! The Two staff up from are Aces !!"
We responded:
"Thank you for taking the time to leave us a review! We appreciate the compliment, Harry. "
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Brandon Campbell

August 8, 2025

5  out of  5
rating by Brandon Campbell
"Always on top of things and helpful."
We responded:
"Thank for your 5 Star review Brandon! "
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Penny Praytor

August 7, 2025

5  out of  5
rating by Penny Praytor
"Marcie and The whole team is always friendly, they go above and beyond to help my family with all our insurance needs."
We responded:
"Thank you for the kind review. Our team takes pride in providing great service! "
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Kel

July 24, 2025

5  out of  5
rating by Kel
"Always a pleasure to deal with! I have several policies and they always are quick to respond and handle any issues!"
We responded:
"Thank you for taking the time to leave us a review. We are glad you have had a great experience with our team. "
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Hillary Scott Agricola

July 17, 2025

5  out of  5
rating by Hillary Scott Agricola
"I have been with State Farm for 7 years and just switched my agent to Richard and I am 100% pleased and happy I made the switch! His years of experience and knowledge are hard to beat!"
We responded:
"Thank you for taking the time to leave us a review. Our team looks forward to exceeding your expectations for many years to come. "