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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mollie Lyle

Mollie Lyle

October 7, 2025

5  out of  5
rating by Mollie Lyle
"I have been with this particular office for 30 years! They are absolutely the best! Friendly, can answer questions, reasonable and reachable! I can’t say enough good things especially about the staff! Highly recommend!"
We responded:
"Mollie, Thank you so much for the kind review! These things you mentioned are what we pride ourselves in as an office staff!"
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Teresa Church

October 7, 2025

5  out of  5
rating by Teresa Church
"I just filed a homeowners claim with State Farm. The easiest process. The staff at this office are the kindest, easiest group of people I’ve had the pleasure to do business with."
We responded:
"Thank you for taking the time to leave us a review, Teresa!"
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Colby Bush

September 19, 2025

5  out of  5
rating by Colby Bush
"Great customer service. Always quick to answer any questions."
We responded:
"Thanks for the 5 star review Colby!"
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Dan Clark

September 18, 2025

5  out of  5
rating by Dan Clark
"I’ve always received exceptional service from Gayla, Richard and all the agents I’ve conversed with at this location. Any issue I’ve ever had has always been met with timely and satisfactory solutions."
We responded:
"Thank you for your kind review, Dan. It's our pleasure to help. "
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Carol Fleck

September 14, 2025

5  out of  5
rating by Carol Fleck
"Had an emergency repair on vehicle before a big trip. State Farm stepped in and handled the dealership and made it happen."
We responded:
"Carol, first thank you for taking the time to leave us a review. Glad we could help!"
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Adelay Watson

August 20, 2025

5  out of  5
rating by Adelay Watson
"Always helpful, professional, and friendly. Definitely recommend!"
We responded:
"Thank you so much for the kind review. Our team takes pride in providing great service! "
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Harry Wolf

August 13, 2025

5  out of  5
rating by Harry Wolf
"The staff is GREAT !!!! When ever I Call or in Person I receive my Answers !! The Two staff up from are Aces !!"
We responded:
"Thank you for taking the time to leave us a review! We appreciate the compliment, Harry. "
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Brandon Campbell

August 8, 2025

5  out of  5
rating by Brandon Campbell
"Always on top of things and helpful."
We responded:
"Thank for your 5 Star review Brandon! "
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Penny Praytor

August 7, 2025

5  out of  5
rating by Penny Praytor
"Marcie and The whole team is always friendly, they go above and beyond to help my family with all our insurance needs."
We responded:
"Thank you for the kind review. Our team takes pride in providing great service! "
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Kel

July 24, 2025

5  out of  5
rating by Kel
"Always a pleasure to deal with! I have several policies and they always are quick to respond and handle any issues!"
We responded:
"Thank you for taking the time to leave us a review. We are glad you have had a great experience with our team. "
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Hillary Scott Agricola

July 17, 2025

5  out of  5
rating by Hillary Scott Agricola
"I have been with State Farm for 7 years and just switched my agent to Richard and I am 100% pleased and happy I made the switch! His years of experience and knowledge are hard to beat!"
We responded:
"Thank you for taking the time to leave us a review. Our team looks forward to exceeding your expectations for many years to come. "
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Tim Thompson

June 23, 2025

5  out of  5
rating by Tim Thompson
"Great customer service for lifetime customer"
We responded:
"We’re really grateful and appreciate you taking the time to share your rating with us. We look forward to serving you for many more years to come!"
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Rhonda Smith

June 13, 2025

5  out of  5
rating by Rhonda Smith
"They were very courteous and helpful. I would recommend them to anyone."
We responded:
"Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us."
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Hunter Wesson

June 3, 2025

5  out of  5
rating by Hunter Wesson
"They are always there to help me with insurance needs"
We responded:
"Hunter, I'm glad we could meet your expectations. We look forward to serving you in the future. "
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Matthew Bowlin

May 23, 2025

5  out of  5
rating by Matthew Bowlin
"I am writing to express my sincere appreciation for the exceptional service I received from your office personnel during my recent claim. As a customer of Waid insurance Agency for the past 25 years, this was my first time filing a claim, and I was very impressed with the responsiveness and support I received. Their team made the entire process smooth and efficient, and I am truly a happy customer. Matthew Bowlin"
We responded:
"Thank you so much for taking the time to share your personal experience about my office personnel, Matthew. We appreciate your business and trust in us for all of these years. We look forward to continuing to provide you with a high-quality service. "
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Sheila McClain

November 4, 2024

5  out of  5
rating by Sheila McClain
"Love this agent and his staff! I have had my insurance with State Farm for over 20 years, I have been with this agent for a few years and am so glad I was placed with them after my previous agent sadly passed away. The staff here is super sweet and always eager to assist with changes I have needed. Shelby is always so sweet and listens to my insurance needs and offers the best possible options to fit my family!"
We responded:
"Thank you so much for taking the time to share your personal experience, Sheila. We appreciate your business and trust in us. We look forward to continuing to provide you with a high-quality service. "
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Davette Pittman

May 8, 2024

5  out of  5
rating by Davette Pittman
"Super customer service."
We responded:
"Davette, thanks for your review. We appreciate your business! "
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Molly Vaughn

May 16, 2023

5  out of  5
rating by Molly Vaughn
"Richard Waid's office provides excellent service, and they are always knowledgeable and have answers to our insurance questions."
We responded:
"Thank you Molly! It’s a privilege to serve your entire family. "
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Brandy Wickliffe

March 17, 2023

5  out of  5
rating by Brandy Wickliffe
"Richard Waid and his staff are amazing so needless to say I'm a huge fan of this branch! Always a friendly voice and helpful person when I call. I'd recommend them to anyone"
We responded:
"Thank you so much for your favorable review. I’m glad we could be of service. Thanks, Richard "
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Aaron Dye

May 9, 2022

5  out of  5
rating by Aaron Dye
"Very helpful in getting me insurance in a hurry for my rental company."
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Marian May

November 15, 2021

5  out of  5
rating by Marian May
"Such a nice nice staff. Very helpful. Makes adjusting to a new area easy!"
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Boyce Parker

November 1, 2021

5  out of  5
rating by Boyce Parker
"Great place and friendly atmosphere"
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Wayne Martin

July 17, 2021

4  out of  5
rating by Wayne Martin
"Is a sisters were able to help me with a project I need to get done😉"
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Donna Jones

May 25, 2021

4  out of  5
rating by Donna Jones
"Very nice helpful group of people"
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Betty Blanchard

November 13, 2020

5  out of  5
rating by Betty Blanchard
"Very friendly and cannot believe how much cheaper insurance is."
We responded:
"Thank you for the kind words, Betty. Glad we could save you money. "